The price and delivery was superb. However Most of the e-liquids have little to no flavour. I ordered 10 flavours and of the 5 I have tried only 1 had any flavour, the rest taste of nothing at all. So far this has been the only let down, sadly its a huge let down. If the e-liquid tasted as intended this would have been an easy 5 star review. I just hope that in the future the flavours can be improved so that I can delete this review and give 5 stars.
Date of experience: 23 April 2024
Reply from Zeus Juice
Hello Joseph
Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the disappointment you experienced with the flavours of our e-liquids.
It's truly disheartening to hear that the majority of the flavours did not meet your expectations, especially considering our brand's reputation for delivering robust, all-day flavors.
Your feedback is invaluable to us, and we are committed to addressing this issue promptly. We have initiated an investigation into the specific items and batches you received to understand any potential issues that may have affected the flavor quality.
Your input in this investigation would be incredibly helpful, so if you have any additional details or insights regarding your experience, we would greatly appreciate hearing from you.
We are pleased to hear that you were satisfied with the price and delivery of your order. However, we understand that the flavor quality is paramount, and we are determined to rectify this situation to ensure that all our customers receive the exceptional products they deserve.
Once again, please accept our sincerest apologies for the letdown you experienced.
Bargain prices, great communication. Been vaping the dimple berry for a couple of years now. Ordered my usual but thought I'd try something different, well not totally different but the dimple ice. Great juice glad I've tried it.
I found this company by chance online. I liked the look of the website etc so decided to make an order. First impressions are excellent, delivery very prompt and on time and lastly, the customer service efficient and very friendly. I've not tried the liquids as yet but hoping they'll be excellent as well!
Date of experience: 04 April 2024
Reply from Zeus Juice
Hello Cassie,
Thank you for the review - we're pleased to hear that you've had a great experience so far! We hope you enjoy the liquids as much as us!
The order same through very quickly. However when I tried to filter the e liquid for a cooling taste it came up with ones that didn't have a cool aftertaste. Which lead me to be unimpressed by the athene liquid but the mango lychee ice liquid from bolt-e is very nice could be cooler and a more intense fruit flavour.
Date of experience: 25 March 2024
Reply from Zeus Juice
Hello Chloe,
Thanks for the review.
We're sorry to hear that you weren't fully impressed with Athene, we normally get such great feedback for that flavour! However we are pleased to hear you enjoyed our Mango Lychee!
If you would like any further recommendations, feel free to contact us directly at support@zeusjuice.uk
Amazing vape juices and can’t fault the customer service. I have been buying from Zeus for a few years now and on the rare occasion I’ve had any issues or questions, they have always been really helpful.
Date of experience: 04 April 2024
Reply from Zeus Juice
Hello Gillian,
Thanks for the review! We'll pass on the kind words to our customer service team, it's much appreciated!
I have ordered from Zeus Juice a few times now and each time they have been excellent from start to finish. The website is easy to use and navigate through. The choice of vape liquid is really good, as are the prices. The ordering of products is very straight forward. My products have arrived each time, really quickly and the products are packaged extremely well. Definitely top marks to the staff at Zeus Juice, I will definitely be ordering again and would also recommend them.
Date of experience: 02 April 2024
Reply from Zeus Juice
Hello Kevin,
Thanks so much for this lovely review! We're so pleased to hear that you're having a great experience with us - we look forward to serving you again soon!
Absolutely blown away with the level of customer services received from Zeus Juice, Abbie went above and beyond to help me out, she was absolutely fantastic.
Once again confirming why I've been a loyal Zeus Juice customer for so many years.
Date of experience: 22 March 2024
Reply from Zeus Juice
Hello Sam,
Thanks so much for the lovely review, more than happy to help! I hope you enjoy your order!
I used to use Zeus juice many years ago dimpleberry ice. Then started smoking again. I got a new vape and instantly went for my old favourite. Don’t know if the recipe has changed but it not half as flavourful. Was disappointed but delivery and service was brilliant
Date of experience: 27 February 2024
Reply from Zeus Juice
Hi Victoria,
Thank you for taking the time to leave us a review.
We're sorry to hear that the flavour of Dimpleberry Ice didn't meet your expectations this time around. While we strive to maintain the quality and consistency of our recipes, we understand that taste preferences can evolve, causing a change of an individual's perception of an e-liquid, especially over a period of several years.
Your feedback is invaluable to us, and we'll certainly take your comments into consideration as we continually strive to improve our products. We're delighted that you found our delivery and service to be of your satisfaction, and we hope to have the opportunity to serve you again in the future with other flavours.
If you'd like to discuss this further with us directly please feel free to email us at support@zeusjuice.uk and we would be more than happy to help.
Good products, easy transaction, swift delivery and on the occasions I’ve needed to use customer service that’s been easy, with any issue felt with swiftly … That pretty much sums up why I keep on using your products keep it up!
Date of experience: 05 February 2024
Reply from Zeus Juice
Hello Tim,
Thank you for the lovely 5 stars, we appreciate you taking the time to leave us feedback.
Your custom is truly appreciated and we look forward to serving you again.
Have used zeus juice loads of times now. Unfortunately I messed up by not selecting correct delivery meaning it wouldn’t arrive in time of us going away. I contacted them online and Maisie went above and beyond to help me. Payed the extra to guarantee Saturday delivery and it arrived as expected. Always recommend them to family/friends. Husband says the flavours are the best around!
Date of experience: 03 August 2023
Reply from Zeus Juice
Hi Leanne,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We truly appreciate your loyalty and continuous support as a valued customer of Zeus Juice.
We're delighted to hear that Maisie was able to assist you promptly and efficiently when you encountered a delivery issue. Our team is committed to going above and beyond to ensure our customers' satisfaction, and we're glad Maisie could resolve the situation for you and guarantee the Saturday delivery as needed.
If there's ever anything else we can do to enhance your vaping journey or if you have any further questions or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us as we continuously work to improve and bring you the best products and services.
Once again, thank you for being a part of the Zeus Juice family. We look forward to serving you again soon and providing you with more delightful vaping experiences!